Shipping & Returns
Shipping
Hoptimaal offers a wide variety of beers both in-store and online. If you can place an order, we usually have the product in stock (though mistakes can happen, unfortunately). Products that are in stock will be shipped the same day if ordered before 3:00 PM.
If we make an error with stock levels, you will be notified within 24 hours. In that email, we will offer you an alternative product, the right to a full refund, and a new delivery time. It's up to you how you'd like us to resolve the issue.
We entrust our shipments to DPD and offer the following delivery options within the Netherlands:
- Home delivery or delivery to your work
- Pickup location
Shipping Costs by Country
Scroll to the right on mobile ->
| Country | Shipping Cost | Shipping Cost Above €150 | Free Shipping from |
|---|---|---|---|
| Netherlands | €7.95 | €0 | €75 |
| Belgium | €8.95 | €0 | €100 |
| Bosnia and Herzegovina | €47.50 | €25 | Never |
| Bulgaria | €47.50 | €25 | Never |
| Denmark | €15.95 | €0 | €150 |
| Germany | €12.50 | €0 | €100 |
| Estonia | €17.50 | €0 | €150 |
| Finland | €21.95 | €10 | €200 |
| France | €16.95 | €0 | €150 |
| Greece | €29.50 | €15 | Never |
| Hungary | €21.95 | €10 | €200 |
| Ireland | €15.95 | €0 | €150 |
| Italy | €16.95 | €0 |
€150 |
| Croatia | €47.50 | €25,- | Never |
| Latvia | €17.50 | €0 | €150 |
| Luxembourg | €12.95 | €0 | €150 |
| Norway* | Coming soon | ||
| Austria | €15.95 | €0 | €150 |
| Poland | €15.95 | €0 | €150 |
| Portugal | €19.95 | €10 | €200 |
| Romania | €27.50 | €10 | Never |
| Spain | €18.75 | €0 | €150 |
| Czech Republic | €15.95 | €0 | €150 |
| Sweden | €22.95 | €10 | €200 |
Delivery
DPD generally delivers within 2-5 business days of receiving the package. You can track your order using the tracking information we send, so you can see exactly where your package is. DPD will also give you a time window of 2 to 4 hours for delivery. Not at home? No problem! You can choose whether you want them to deliver again the next day or leave it at the nearest post office.
Have a question about your beer delivery? Feel free to contact us: info@hoptimaal.nl | 085 -130 1591
Returns
You have a 14-day cooling-off period after receiving your product. Within this period, you can request a return. The email you received when your order was shipped contains a link to easily download and print a return label. After registering your return, you have another 14 days to send the product back. If you've purchased multiple items at once, the return period begins after receiving your last item.
How to return or exchange a product:
- Fill out the return form within 14 days of receiving the product. If you're unable to print the return form, at least include your order number and name on a piece of paper and include it in your return.
- Register your return with our customer service by emailing info@hoptimaal.nl or calling 085 -130 1591.
- After registering your return, you have 14 more days to send the product back.
- Send your return in its original condition and packaging. Products that are damaged or incomplete will not be eligible for exchange or