Customer service
Shipping & returns
We ship from our shop in Amersfoort with DPD (outside the EU with PostNL), to 29 countries. Pick your country and see straight away what it costs, when it is free and how long it takes on average.
- 15:00Order before 3 pm on a weekday and it leaves the same day.
- 29 countriesShipped by DPD or PostNL, with track & trace.
- 14 daysFree returns within the EU: we provide the label.
All countries and rates
| Country | Pickup point | Home | Free from | Avg. on the way |
|---|
* Averages are our own experience, from shipping to delivery, shown from 10 parcels per country. Not a guarantee. For countries with fewer parcels we show DPD’s estimate.
Is your country missing? Email us and we will see what is possible. info@hoptimaal.nl
How your beer gets to you
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Ordered
Before 3 pm on a weekday? Then we pack it the same day.
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Packed to survive
Every parcel goes out in packaging made for cans and bottles. We keep IPAs and sours in the cold room until they leave.
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With DPD or PostNL
You get an email with track & trace as soon as your parcel leaves, so you can see where it is.
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At home or at a pickup point
Chose a pickup point? You pick the exact point after checkout, right from your order confirmation.
Choose a pickup point →
Returns
Changed your mind? You have 14 days after receiving your order to withdraw, without giving a reason. Within the EU, returning is free.
Let us know
Within 14 days of receiving your order, email info@hoptimaal.nl with your order number. Calling +31 85 130 1591 or the Withdraw from your order button below works too.
Send it back
You then have another 14 days to send it back, unopened and in its original packaging, with the free return label we email you after you report it.
Money back
You get the full amount back, including the standard shipping costs and the deposit, at the latest 14 days after your notice. Usually within 3 working days after your return arrives.
Broken, or our mistake?
- Arrived broken? You get your money back, no hassle.
- Did we make a stock mistake? Within 24 hours you hear from us and you choose: an alternative, your money back or a new delivery time.
What we cannot take back
- Beer whose cap or can has been opened. For hygiene reasons we cannot take it back.
Frequently asked questions
When does my order ship?
Order before 3 pm on a weekday and we ship it the same day. Orders placed later, or at the weekend, leave on the next working day.
Can I track my parcel?
Yes. As soon as your parcel leaves, you get an email from us with the DPD track & trace link.
Why is there a deposit on my order?
On cans and bottles we charge the Dutch deposit (statiegeld): €0.15 per can and €0.10 per bottle (a little more for some bottles). It shows as a separate line in your cart. The deposit belongs to the Dutch deposit system: you can return the packaging in the Netherlands, not in deposit machines in other countries.
Do I pay import duties outside the EU?
Yes. For Norway, Switzerland and the United Kingdom, import duties, VAT and excise are charged on delivery. You pay those to the carrier or customs, not to us.
Can I return my order for free?
Within the EU, yes: within 14 days of receiving it, with our return label, and we pay the return shipping. From Norway, Switzerland or the United Kingdom you send it back at your own cost.
